Mystery Shopping via Smartphone Technologies
SmartShop delivers survey questions and requirements to shoppers via their smartphones. The survey can be designed to meet any of your needs: pinpoint customer service feedback, validate promotions, check prices, keep an eye on your competitors, or ensure compliance with industry and government regulations.
Our savvy system can verify the shopper’s location, capture results in real-time and enhance your shop report with photos and time stamps.
Instant Results: Turn days into hours. Because shoppers can complete and submit shop reports via their smartphones, turnaround time is dramatically reduced. You will be alerted via email the moment your shop is complete.
Accurate Communication: Shoppers can easily provide you with pictures, presenting you with valuable information. Clear reports that you and your stores can agree on.
Compelling Analytics: With our intuitive web-based administration and reporting systems, we can help you quickly create and manage your mystery shop surveys, maintain your report and distribution lists, and provide for your organization’s reporting and graphing needs.