About Jancyn

Experience, Trust, Impact
Jancyn » About

What makes Jancyn unique in our ability to serve you? Since 1980, Jancyn has provided best practices in mystery shopping for customer satisfaction and employee performance feedback programs.

Our Approach

We work with you to embrace business awareness, discovery, association, and interaction at every transaction and touch point. We help you close the ‘blind spots’ between the customer experience brand promise and what the customer actually experiences.

Insight from the outside. That has been our foundation, and it’s created a tradition of providing real value in every program we offer.

Our Expertise

Our understanding of your mystery shop requirements is honed by years of program development, cutting-edge technical techniques and tools, and real insight into your business goals.

Your customer is the lifeblood of your company. We focus our expertise on industries where service is a key differentiator. The Jancyn professionals have extensive experience in these markets to help you leverage feedback for real results.

What to Expect

The New Challenge

Today, many businesses have sales and customer service portals that either exist exclusively or, in part, online.

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Prospects are “driving” to the internet to see your offerings! To stay competitive and to take advantage of this contact, your staff must respond to Internet inquiries in a professional, timely, and effective manner. We measure and evaluate communication received/delivered through your web advertising sites.

For a potential or existing customer viewing your website, offer them a way to provide you with immediate feedback. Query your customer in a format that is both familiar and easy for them—an online survey to objectively look at the customer interaction with your product or service.

Or promote a survey to your customers via in-location advertisement. Customers can access the survey with a QR code while still in your location for real-time communication. Our survey software provides immediate and accurate data collection for the new socially empowered consumer.

Making Sense of It

All of the data in the world is useless without meaningful interpretation. Our powerful software allows us to tailor details.

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You and your team have access to analyze results and compare trends in one user-friendly place, giving you the information you need to manage your brand and drive improvement with confidence.

Our online reporting software offers simplicity, flexibility, and a comprehensive range of features that all add up to one of the industry’s most sophisticated and powerful web-based reporting systems. Our technology offers feature-rich operations at every stage, from survey creation to statistical reporting capabilities.

Views are real-time ways to view, sort, categorize, and summarize your data. Views can be customized to show virtually any piece of data from your mystery shopping form or your corporate hierarchy.

Your landing page includes a scrolling snapshot showing the current status of all your initiatives and at-a-glance graphs. You can customize your viewing options by selecting, filtering/editing, and dragging the widgets as desired. Any changes are automatically saved and will appear in the same layout at your next login.

To view specific shops, simply click the menu to open it and select the shop you want to see. From there, you can either use the Advanced Filter or drill down to the individual shop of interest. So easy!

Within the individual shop summary, you can use links to generate and view it as a PDF. You can also email the shop to others with your comments attached.

Each user is able to customize the site to his or her specific needs by clicking “Save View” within any trend report/graph and can later return to that Custom View. Your site also includes summary reporting. These can be set to generate and send to authorized recipients automatically, and they are also available on demand at any time.

Our IT team is available to create custom reports, and our services include training and support at your request.

Our Values


Our commitment to excellence is unparalleled, and our survey results are powerful in their ability to improve your business. Insight from the outside has been our foundation, and it’s created a tradition of providing real value in every program we offer.

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Our understanding of your survey feedback requirements comes from over 40 years of program development, cutting-edge technical techniques and tools, and real insight into your business goals. With our partnered approach, your success is our success. We view you as a partner, not a client, and embrace your vision.

We focus our expertise on industries where service is a key differentiator. A happy customer is a profitable customer. The Jancyn professionals have extensive experience in these markets, which you can leverage for real results.


You don’t have to take our word for it. Here’s what our partners have to say:

“Our waitstaff effectiveness and service have improved year after year across our company; thank you, Jancyn!”

“Even in a tough economy, we’ve been able to maintain our customer loyalty by understanding and training our staff on key improvements in serving our customers.”

“I really appreciated the impact you had on designing a shopping form and program that made sense for us. You took the time to understand our values, culture, and how we do business. We’re measuring what we value, and we’ve been able to focus our training program and investments to get a much better improvement than we’ve been able to realize in the past.”


When we say “your success is our success,” we really mean it.

By implementing a program that tracks whether our branches reliably stay open from start to finish, we have added $1M or more to our revenue.

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We were proud of our customer service, but we knew we had a problem with customer loyalty. Your mystery shop program helped us understand where we were losing customers (point of purchase), and with focused training and process improvement, we’ve improved our year-after-year scores, and our customer loyalty scores have improved by 27%.

Our Leasing Agent turnover has dropped by almost 40%. We’ve sharpened our hiring profile and know where we need to focus our onboarding efforts to make our new hires successful. Our mystery shopping program gives us timely feedback on where and when to provide coaching.

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