Comments on questions can provide the most useful information for our clients. All comment fields must include at least two sentences of narrative and be grammatically correct. Your comments must always support any deductions or NA answers. Deductions are No answers, as well as anything less than the top rating (for example, “Excellent”, or “5” on a scale of 0-5). If there are any deductions or NA answers not supported by detailed comments, your shop may be returned to you for corrections.
We recommend the use of a spell-checker such as Grammarly for your comments. Comments should be objective rather than subjective in nature, utilizing action words rather than adjectives.
BAD Example: “The server was friendly and helpful.”
GOOD Example: “The server greeted us after we took a seat at the table. We had been there for only 30 seconds. He smiled and welcomed us to the restaurant and asked if he could get us something to drink to start, maybe a margarita or a beer. He made good eye contact with each of us and answered questions about the tequila available at the bar.”