Reputation management

Monitor Online Reviews

Why Improving Customer Experience Matters

Services

Monitor and Maintain Online Reviews

You know the importance of mystery shop evaluations to provide the one of a kind feedback that offers specific answers to questions that impact your training and your brand. But what are your customers saying about you online? Customer Perspectives can also help you keep your finger on the pulse of social media with our tracking service called Reply Pro.

Responding to reviewers’ concerns

Shows that you value their feedback

We provide you with the tools to monitor and improve your online reputation and brand. We make it incredibly easy for you to get notified about all new reviews- positive and negative, respond back quickly, fix local listing data, and even share your best reviews on Facebook.

We provide you with suggested response templates or we can even create and manage customized responses for you. Then, with one click, you or your managers can accept and post the response, write your own, or ignore it. With our easy to use platform, you gain more positive five star reviews, improve your location listings, and keep your entire team involved.

Our review management service

Will help monitor and improve your reputation on every major review site, including:

Google
Yelp
Facebook
TripAdvisor
OpenTable
Apartments.com
BBB
… And Many More

Measure Performance

Customer Perspectives will provide you with a real-time dashboard so you know how your entire company or single location is performing online. Our analytics will tell you where you are getting the most reviews, how well you are responding back to customers, and your aggregated online ratings. In addition, we aggregate all of your reviews, from all of your online profiles, in one spot. This will allow your team to more easily read and react to customer feedback.

Notify Your Managers About Customer Feedback

Just as your managers are aware of mystery shop results, they should also be aware of their location’s online reviews and feedback. Customer Perspectives can send 24 hour real-time email notifications to your corporate team and managers whenever locations receive online reviews and feedback. You set the pace and timing for notifications as well as who sees the reviews.

In addition, weekly performance reports are sent out so everyone is aware of larger trends affecting your reputation.

Improve Your Customer Service by Responding to Customers

Google, Yelp, and almost all other major reviews site encourage you to actively respond back to customer reviews. It’s an easy way to show customers that you listen and appreciate their feedback – whether positive or negative.

With Customer Perspectives’s managed services, you can respond to all of your reviews in just seconds. We can also provide you with a recommended response written by our in-house team. If you like our recommended response, you can post it with just a single click. Now your entire company can easily improve your response rate to online reviews – which leads to better online customer service.

Competitive Benchmarking

Want to watch your competition? We can provide you with that information as well so you can assess yourself against similar businesses. Track themes and learn from the best and worst competitors in your section.

86% of consumers read online reviews.

Monitoring and responding to online reviews is an essential piece of today’s marketing strategy. Customer Perspectives is your partner in proving a full circle of data to keep your business thriving in a competitive world. Get started today. Use the Contact Form for a demonstration and free 14 day trail period.