Shopper FAQ

Frequently Asked Questions

Signing Up

* What is required to become a Jancyn mystery shopper?

* Is my information safe?

* Do I have to pay to sign up?

* How do I get paid for my work?

* Do you have shops available in my area?

* How do I sign up to become a mystery shopper?

* I've submitted my application, now what?

Accepting Assignments

* How do I sign up for shops?

* Something came up and I can't do my shop. What do I do?

* I logged in to submit my shop, but I can't find the visit. Where did it go?

* Where do I enter my shop?

* What requirements are there for completing a shop?

* I got an email saying my shop is going to be canceled, but I've already submitted my shop. Did you not receive it?

* How can I qualify for more shops?

Shopper Profiles and Homepage

* Where can I track visits I've completed?

* I need to update my user information. How do I do this?

* I don't want to be a shopper anymore. How do I unsubscribe?

Technical Difficulties

* I can't get past the screen with the Independent Contractor agreement.

* I forgot my password. How do I find it?

* I can't log in. I've tried to reset my password but haven't received the email. Help?

* I'm still having trouble logging in. What do I do?

* I've verified I'm entering the correct password and am using the recommended software, but I still can't log in!

* I'm trying to schedule a visit, but I'm getting the message that "the date you've accepted is too close to another visit." What do I do?

* I logged in to submit my shop, but I don't see it. What happened?

* I'm having trouble submitting my shop. What do I do?

Shopper Payments

* It's been over 5 weeks and I still haven't received payment. Where is it?

Answers

Signing Up

What is required to become a Jancyn mystery shopper? Return

The following are minimum requirements to be a shopper for Jancyn:

  • You must be at least 18 years of age.

  • You must accept shopper payments via PayPal to your PayPal account.

  • You must have computer access and a valid email address where we can send you shop invitations and contact you if we have any questions about your shop.

Jancyn's goal is to provide quality information to our clients. We require our shoppers to possess and use good writing and grammar skills, You must include detailed comments about your experiences while completing shops.

  • Some shops may require the purchase of an alcoholic beverage. These shops require shoppers to be at least 21 years of age and have a valid ID.

  • Some shops require the electronic attachment of a receipt image. This can be done with a digital camera or a scanner. If you do not have this equipment and computer knowledge, please do not accept shops with these requirements.

  • Some shops require you to take and pass a customer or industry specific test.

Is my information safe? Return

The information you provide for Jancyn is for mystery shopping purposes only. This includes verifying your eligibility for shops and paying you for shops you've completed. Jancyn does not sell information.

Do I have to pay to sign up? Return

Registering with Jancyn is completely free of charge. We pay you for the valid shops you submit fully and completely.

How do I get paid for my work? Return

You must have a valid PayPal email address. Payment will be sent to the email address listed in your profile 5-6 weeks after your shop was submitted

Do you have shops available in my area? Return

Jancyn shops nationwide. The best way to find out if we have shops available in your town is to sign up and search for visits in the area!

How do I sign up to become a mystery shopper? Return

You can find the link to our application here. Apply to be a Jancyn Shopper.

I've submitted my application, now what? Return

Your application must be approved by Jancyn staff before you can log in. This can take up to two weeks, so please be patient. If your application is approved, you will receive an email with your password and login information

Accepting Assignments

How do I sign up for shops? Return

Once you are in our database, you may begin to receive emails informing you of shops. You may also log into your homepage at any time and search for visits in your area via the link in the gray box on the right-hand side of the screen. Click to review visit details and shop instructions. If you want to complete the shop, accept the visit and schedule an available time. Make sure to avoid any do-not-shop dates or holidays identified in the instructions.

Something came up and I can't do my shop. What do I do? Return

Contact the Project Manager listed in your instructions and let them know! You may be able to reschedule or decline the visit on your homepage, but even if you do this, it is good to stay in contact with your Project Manager so your shopper rating is not negatively affected.

I logged in to submit my shop, but I can't find the visit. Where did it go? Return

If you had a shop assigned to you that you have not yet completed, and it does not show up on your homepage, the visit may have auto-cancelled. Once a shop auto-cancels, you are at risk of non-payment for the shop. Contact the Project Manager immediately to see if the shop is still available.

Where do I enter my shop? Return

Log in at http://shoppers.jancyn.com. Find the visit on your homepage and click in the blue bar where it says "View visit details or fill out the form". Once you see the visit details, click in the gray box that says "Enter the form and complete this visit." Remember to save your work periodically and to write down your confirmation number after you've submitted the shop.

Do NOT enter the shop on the PDF form. This attachment is available for your convenience to have as a reference and to take notes after you've left the location only. The shop must be submitted online per the above instructions in order to receive payment for your shop.

What requirements are there for completing a shop? Return

Shops should be submitted within 12 hours of your visit. Make sure you have computer access to submit the shop after it is completed. Failure to comply with this requirement may result in nonpayment for your shop and can negatively impact your shopper rating, so if you cannot complete your shop as scheduled, contact your Project Manager immediately.

Comments on questions can provide the most useful information for our clients. All comment fields must include at least two sentences of narrative and be grammatically correct. We recommend the use of a spell-checker for your comments, such as HotLingo if you are using Microsoft Internet Explorer as your browser) or use a spell checker from Google Toolbar (available for Firefox and Internet Explorer). Comments should be objective rather than subjective in nature, utilizing action words rather than adjectives.

BAD Example: "The server was friendly and helpful..."

GOOD Example: "The server greeted us after we took a seat at the table. We had been there for only 30 seconds. He smiled and welcomed us to the restaurant and asked if he could get us something to drink to start, maybe a margarita or a beer. He made good eye contact with each of us and answered questions about the tequila available at the bar."

After you have submitted your shop, retain your confirmation number, receipt, and any shop notes for at least 45 days. Check your email often for 48 hours following shop submission in case we have any further questions for you.

I got an email saying my shop is going to be canceled, but I've already submitted my shop. Did you not receive it? Return

If you got a confirmation number after submitting your shop, we received it. Cancellation notices are sent out automatically by the system and may not always accurately reflect the shop status. If you have submitted your shop and have a confirmation number, you can ignore this message.

How can I qualify for more shops? Return

The best way to qualify for more shops is to do great work on the shops you complete for us. We rank shoppers based on the quality and thoroughness of your shops, as well as your availability and timeliness in completing them. Shoppers are also given preference if they have MSPA certification. See www.mysteryshop.org/shoppers for details.

Shopper Profiles and Homepage

Where can I track visits I've completed? Return

Currently there is no way for us to show you visits you've completed on your home page. You will want to keep track of the locations and dates of shops you've completed for your own records. Payment history can be reviewed on your PayPal account. Jancyn payments are from JPC Enterprises.

I need to update my user information. How do I do this? Return

Log into your homepage at http://shoppers.jancyn.com. Once you're logged in, look at the gray box on the right side and click the link to "edit my profile/change my password". Make any changes you need, and click save.

If you are updating your email address, also remember to check the field for your PayPal email address. It is your responsibility to keep your PayPal information current. Inaccurate or incomplete PayPal addresses will delay your payment. There is a $3 handling charge if this occurs.

I don't want to be a shopper anymore. How do I unsubscribe? Return

Email support@jancyn.com. Provide them with the email address in your Jancyn shopper profile and let them know you are no longer interested in shopping. Support will unsubscribe you.

Technical Difficulties

I can't get past the screen with the Independent Contractor agreement. Return

Make sure to enter the text "I agree" exactly as specified. Do not include extra spaces, punctuation, or capitalization. The "I" should be the only letter capitalized.

I forgot my password. How do I find it? Return

Go to the login page at http://shoppers.jancyn.com. Below the login field, click the link that says, "Forgot your password? Can't login? Click here." A window will open and allow you to reset your password. Please allow 10 minutes for the new password to become active. Check your email, including your spam folder, for the email containing your new password.

I can't log in. I've tried to reset my password but haven't received the email. Help? Return

If you've tried to have your password reset and waited 10 minutes, try logging in with the first two letters of your last name and the last four digits of your home phone number: eg, jo1234.

I'm still having trouble logging in. What do I do? Return

You should be logging in at http://shoppers.jancyn.com. If you've just signed up with Jancyn and have not yet received your approval email, your application has not yet been approved. Application review can take up to two weeks, so please be patient while it is reviewed. Do not submit a new application.

Make sure both the email and password fields are free of extra spaces or punctuation, and that you use the proper case with your password.

Our web system is most compatible with XP operating systems, Vista, and Windows 7. Use Internet Explorer version 5 or higher or FireFox, with spyware and pop-up blockers disabled. Windows 98 is known to cause problems with some forms, so it is best not to use this operating system.

If you are using a MacIntosh computer, you should use Mac O/S with Firefox, with spyware and pop-up blockers disabled. Do NOT use the Safari browser, as it is incompatible and your information will be lost! If you use Safari, you are at risk of nonpayment unless you agree to download Firefox and resubmit your shop.

Browsers such as AOL and MSN are known to cause problems. If you use these browsers to submit your shop, you are at risk of nonpayment unless you agree to re-enter your shop. Please use the recommended setups described above.

I've verified I'm entering the correct password and am using the recommended software, but I still can't log in! Return

1) Make sure you have cookies enabled in your browser. In Internet Explorer, you can do this by clicking on Tools|Internet Options...Privacy tab and adjusting the settings.

2) Check your computer for spyware. Visit http://www.lavasoft.com and download and run "Ad-Aware Personal".

3) If you have Norton Internet Security or McAfee Firewall installed, you may have to add http://shoppers.jancyn.com to the "always allowed" or "always trusted" list in their software. Alternatively, you can temporarily disable such software when they are working with Prophet. Privacy software and browser plug-ins can also interfere with the use of Prophet and should be disabled.

4) If you continue to have difficulty logging in after trying everything listed in this FAQ, please email support@jancyn.com. Be sure to include the following information:

* Your Operating System and Web Browser

* The email address and password you are using to log in

* If you have successfully logged in to http://shoppers.jancyn.com before

* Any security software you have installed, such as Norton Utilities, McAfee, or Yahoo Parent Controls

* The exact text of the error message you are receiving or description of the problem

* What troubleshooting steps detailed here you have tried

The more information you provide to us in your initial email, the more quickly we will be able to help you work through the problem.

I'm trying to schedule a visit, but I'm getting the message that "the date you've accepted is too close to another visit." What do I do? Return

Some of our clients require multiple shops to the same location. This message means another shopper has a visit scheduled for the same location. Try choosing a different date. If you still have trouble, contact the Project Manager identified in the visit instructions with the dates you are available to complete the shop.

I logged in to submit my shop, but I don't see it. What happened? Return

Accepted shops should appear on the bottom of the main screen after you have logged in. You must have logged in to accept the shop or have received an email confirmation from the Project Manager about your assignment. If you do not see your assignment, it may be because the assignment is overdue and the system has auto-canceled. Canceled shops can result in non-payment and may hurt your shopper rating, so contact the Project Manager identified in the instructions or confirmation email immediately to see if it can be reassigned to you for completion.

I'm having trouble submitting my shop. What do I do? Return

First things first: contact your Project Manager listed in the instructions. There may be a delay while we troubleshoot your problem, and you don't want the system to auto-cancel your shop in the process! If your scheduler doesn't know you're having difficulties, the shop may get assigned to another shopper, and you won't get paid. Always stay in contact with your Project Manager!

Also, remember to save your shop frequently using the button at the top of the submission screen that reads "Save my work for now" so your information is not lost and you do not have to enter the shop a second time.

If the shop you have accepted requires a receipt, a file must be attached before the shop can be electronically submitted. Images must be in jpg or gif format and must not be larger than 10 mb.

Make sure you are using compatible software: Windows XP, Vista or Windows 7 operating systems with Internet Explorer version 5 or higher or FireFox, with spyware and pop-up blockers disabled. Windows 98 is known to cause problems with some forms, so it is best not to use this operating system.

If you are using a Macintosh computer, you should use Mac O/S with Firefox, with spyware and pop-up blockers disabled. Do NOT use the Safari browser as it is incompatible and your information will be lost! You will be asked to download Firefox and resubmit your information.

Browsers such as AOL and MSN are known to cause problems. Your information could be lost and you will have to re-enter it. Please use the recommended setups described above.

Make sure you have cookies enabled in your browser. In Internet Explorer, you can do this by clicking on Tools|Internet Options...Privacy tab and adjusting the settings.

Check your computer for spyware. Visit http://www.lavasoft.com and download and running "Ad-Aware Personal".

If you have Norton Internet Security or McAfee Firewall installed, you may have to add http://shoppers.jancyn.com to the "always allowed" or "always trusted" list in their software. Alternatively, you can temporarily disable such software when they are working with Prophet. Privacy software and browser plug-ins can also interfere with the use of Prophet and should be disabled.

If you continue to have difficulty submitting your shop after verifying the above, email support@jancyn.com. Be sure to include the following information:

* Your Operating System and Web Browser

* The email address and password you are using

* Whether you have successfully submitted a shop with Jancyn before

* Any security software you have installed

* The exact text of the error message you are receiving or description of the problem

* What steps detailed here you have tried

The more information you provide to us in your initial email, the more quickly we will be able to help you work through the problem.

Shopper Payments

It's been over 5 weeks and I still haven't received payment. Where is it? Return

Check the PayPal email address listed in your profile. If it is not your correct email address for receiving payment, in most cases you will be able to temporarily add this email address to your PayPal account and retrieve your payment. Remember to update your profile with the correct PayPal email address so future payments get to you directly.

If your PayPal email address is correct, or the above method does not work and it has been more than 7 weeks since you completed the shop, please email billing@jancyn.com. Remember to include the client you shopped, the type of shop you did, the location number, the date of shop, and the email address in your Jancyn shopper profile. Your payment will be researched and we will get back to you within 7-10 days.

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